Bonkers Competitions is a signatory to the Government’s Voluntary Code of Good Practice for Prize Draw Operators. This page sets out the protections we run and how our draws work.
You must be 18 or over to enter. We collect your date of birth at registration and verify identity before releasing any prize of value. A false date of birth forfeits the entry.
Set a daily, weekly, monthly or yearly spend limit from My Account, as low as £0. Once set, the system will not let you exceed it.
Credit cards are not accepted on Instant Win competitions. On all other competitions, credit card spending is capped at £250 per player per calendar month. Both controls apply to credit cards used through Apple Pay or Google Pay. Debit cards are unaffected.
You can pause your account for a short period, suspend it for a minimum of six months, or close it permanently. A suspension cannot be lifted early. We do not send marketing to suspended accounts.
Free, confidential help: National Gambling Helpline 0808 8020 133, StepChange 0800 138 1111, Citizens Advice 0800 144 8848, Samaritans 116 123, Mind 0300 123 3393. If money is a worry, email [email protected] and we will treat it as urgent.
Auto Draws use our platform’s accredited random number generator; every result carries a verifiable record on our Draw Results page. Live draws are broadcast on Facebook, Instagram, YouTube and TikTok, with the winning number generated on camera. We are introducing a physical ball-drawing machine for live draws and will update this page when it is in service.
We never extend a competition to sell more tickets. Every competition is drawn on the advertised date with the full prize, whether or not it sells out. If it sells out early, we bring the draw forward and say so on the page.
Every competition page shows the maximum number of tickets, how many have sold and the maximum entries per person, before you enter and while it runs.
Every competition, including Instant Wins, has a free postal entry route. A free entry gets a ticket from the same pool as a paid one and has the same chance of winning (clause 4.1A of our Terms). Instructions are on our Free Entry by Post page.
We keep a register covering every clause of the Code, with evidence and a review date for each. We review it against the live site quarterly; the next review is 7 December 2026.
Our website, entry system, draw mechanism and account tools are run by Think Zap, a Code signatory. Our card processing is DNA Payments. We use no affiliates or introducers.
Email [email protected] with “Complaint” in the subject, call 01709 646890, or write to 12-14 Hangsman Lane, Dinnington, Sheffield, S25 3PF. We acknowledge within 2 working days and answer within 10; escalations get a final answer within a further 15. Our full complaints policy is published on this site. If you believe we have breached the Code, you can contact DCMS directly at [email protected].